Creative Carpet Repair aspires towards the highest possible standards of workmanship, customer service and contractor relationships.We’re committed to having people be astounded by the depth and quality of service we provide.
We guarantee all of our work with a 100% Unlimited, Unconditional, Lifetime, Labor Guarantee because we want you to trust us forever.
We strive to be the type of people that we most admire and call others forward to do the same. In the event that we are unable to keep any of our agreements, we communicate quickly and clearly. Our rock-solid foundation rests upon the integrity of our promises because keeping our word is what powers our ability to be strong in spite of any outside influences.
“More than 30 years ago, at the ripe old age of 16, I started my career as a carpet installer’s helper. The carpet repairmen I worked with were very tough guys. They could carry huge amounts of carpet on their backs, and have it installed in no time. They had decades of experience with many different kinds of flooring. They were so powerful, the customer’s house would shake every time they’d kick the carpet in with their knees.”
“Back then, my legs, knees and back weren’t very powerful. My skinny body couldn’t carry the carpet the way the carpet guys could, and I didn’t have the strength to kick it in tight enough. Because of my inability to keep up with the rest of the carpet crew, my boss made me take care of the little stuff. This included fixing all the mistakes left behind by the (real) carpet guys.”
“Eventually, I grew up and became much stronger. By that time, I had a reputation in the area as being the go-to guy for carpet repairs, including carpet stretching, carpet patching, etc. Today, more than three decades later, we can fix virtually any type of carpet problem. We can usually fix carpeting that others consider to be completely ruined.”
“After hearing so many nightmare stories about other carpet repair businesses from my customers, I sat down to figure out what set me apart. What I figured out was pretty simple: People are sick and tired of being jerked around. They just want an honest estimate, a fair price, and quality workmanship. They want the carpet repair guy they hired to answer the phone, and they want them to back up their work if something goes wrong.”
“These were the concepts I brought to Creative Carpet Repair. I hand-select all of my contractors, and demand that they maintain these same ethics. We provide our carpet stretching contractors with a lot of work, so they stand to lose a lot of business if they fail to follow our strict guidelines. Can you say the same of some unknown local carpet repair guy?”
Steve’s concepts became the core philosophy of Creative Carpet Repair. This revolutionary approach to customer care eliminates the risk and hassle of dealing with most carpet stretching businesses. Here’s how it works:
Every one of our carpet stretching contractors is hand-selected by Steve Gordon, and part of nationwide team. Each is thoroughly vetted, and must have at least 10 years of carpet repair experience. Only the best, most trustworthy carpet repair experts work for Creative Carpet Repair. You never have to worry about the quality of their workmanship, and you can have confidence that the person you’re inviting into your home has proven moral fiber.
We prove our commitment to you by coming to your home for free, so we only ask that you allow us to conserve our time and resources by stretching your carpet on the first visit. We are in this together, and we want to earn your trust by fully guaranteeing the work.
If you choose not to do the repair, our carpet stretching contractor won’t bully or pressure you in any way. They will simply walk out the door. This approach to customer care is a win/win for you, because you have all of the power.
Creative Carpet Repair is a professional company dedicated to helping you with all of your carpet problems. Whether you need to fix a carpet burn, repair berber carpet, carpet patches, stretch loose carpet, repair a seam, we’re the guys to call. We’re AAA rated members of the Better Business Bureau, insured, bonded and licensed by the state of California. Lic. # 922096.